What happens immediately after purchase?
Your customer account is created automatically, the selected system is installed, and your login instructions are sent. Complete the Launch My Website survey to provide your company information, pricing, service area, branding and policies. Follow-Up and KPON AI customers then complete one additional setup survey for their communication and AI features.
Why is this more than a website builder?
A website builder gives you pages. Launch gives you a junk-removal customer journey: service pages, calculator, photo-estimate capture, booking intake, customer records, lead-pipeline visibility, a paid-ad page and reusable business settings. The public website is connected to the operating foundation behind it, so you can add follow-up or AI later without rebuilding.
Does Tier 1 include a real working website?
Yes. Launch is a complete customer-facing website and Business Foundation with service pages, a pricing calculator, lead-generation assets, booking experience, customer records, lead visibility, basic notifications and hosting. It is not a temporary trial or intentionally limited landing page.
What is the difference between Tier 2 and Tier 3?
Tier 2 automates replies, reminders, follow-up, reviews and pipeline movement, but you still handle the live conversations. Tier 3 adds AI chat, text and phone coverage that can answer questions, qualify leads, assist with booking and escalate to a person when required.
Will AI give customers a final price?
No unauthorized final price is promised. The AI follows the pricing authority configured for your business. It can explain the minimum charge, discuss general load ranges, collect details and guide the customer toward an on-site estimate or booking.
Can I upgrade later?
Yes. All three tiers use the same website foundation, so Follow-Up or the AI Booking System can be added without rebuilding the public site.
Who built JRC?
JRC was built by Kevin Cook, a real estate investor, landlord, house flipper and junk-removal operator. The system was created to reduce repetitive calls, separate serious estimate requests from time-wasting inquiries, collect job details before a callback and keep growing businesses organized without a stack of disconnected software.
What does the one-time activation fee cover?
Follow-Up activation covers workflow configuration, calendar and form verification, missed-call recovery, reminders, follow-up, pipeline setup, notifications, testing and one 15-minute onboarding call with Kevin. AI Booking activation includes those items plus AI chat, text and phone configuration, knowledge and escalation rules, testing, a customized website launch, one post-launch revision round and one 15-minute onboarding call. The AI Phone Desk activation also includes its configuration, testing and one 15-minute onboarding call.
How does the included onboarding call work?
Follow-Up, AI Booking and AI Phone Desk customers receive one 15-minute onboarding call with Kevin. Submit your setup information first, then schedule the call through My KPON. Kevin can review your account before the appointment so the call can focus on questions, important settings and clear next steps. Launch at $97 per month is designed for self-service setup and does not include an onboarding call.
What happens if I upgrade later?
Launch customers pay the activation fee for the tier they add. A Follow-Up customer upgrading to AI Booking pays only the $200 difference between the two activation fees, rather than paying both fees again.
Are phone, text and AI usage included?
The monthly plan covers the software package described above. Phone, SMS and AI usage are separate unless an allowance is specifically shown during checkout. Full messaging and phone activation may also require business verification and configuration.